Patient Services Specialist, On-Call (bilingual)

Mission Neighborhood Health Center • San Francisco, CA

349d • $22

About The Position

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve with a focus on the Latino Spanish-Speaking Communities. We are currently looking for qualified candidates for our Patient Services Specialist role. Please note: this role requires an applicant to be bilingual (English/Spanish). This position reports to the Clinic Manager and is a Regular, Full Time, Non-Exempt role with a starting hourly rate of $22.95. On-call/as-needed employees who decline or are not available for three (3) or more work assignments and/or do not work at least once during a 6-month period are subject to separation from their on-call/as-needed position.

Requirements

• Must be bilingual (Spanish/English).
• H.S. Diploma or equivalent.
• Ability to communicate effectively with the public both verbally and in writing.
• Knowledge of medical terminology preferred.
• Knowledge of computer data entry, information retrieval, and Microsoft word preferred.
• Familiarity with Third-Party Reimbursement programs preferred.
• Ability to maintain the highest level of confidentiality when dealing with patient records and personal information.
• As a condition of employment, all candidates are required to provide documentation of current immunizations, including COVID-19 and TB test results valid within the last two (2) years must be submitted before the start date.

Nice To Haves

• Knowledge of medical terminology preferred.
• Knowledge of computer data entry, information retrieval, and Microsoft word preferred.
• Familiarity with Third-Party Reimbursement programs preferred.

Responsibilities

• Providing exemplary customer service; answering the telephone in a timely and polite manner; treating patients and coworkers with courtesy and discretion.
• Greeting patients, salespeople, and visitors and directing them to the right department.
• Interviewing new patients to secure demographic information; registering individuals and families as MNHC patients; logging patient information into the computer; and initiating the medical record.
• Verifying the patient's record and updating as needed to ensure accuracy.
• Acting as a cashier: determining the amount of payment as per protocol, collecting payments, and maintaining appropriate collection documentation.
• Completing applications for health insurance coverage such as CHDP, Family Planning, Cancer Detection Program, Healthy San Francisco or PCP changes for the SFHP accurately. Updating insurance plans as needed.
• Checking insurance eligibility before every appointment using the MNHC eligibility tool; making necessary updates; and contacting patients to inform them of any issues.
• Monitoring and scheduling appointments for MNHC patients over the phone and in person.
• Acts as Call Center operator and handles all in-coming and out-going mail.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 101-250 employees