Patient Services Specialist Lead- Harborview Medical Center Radiology

University of Washington Medical Center•Seattle, WA

15d•Onsite

About The Position

Harborview Medical Center- – Radiology Department has an outstanding opportunity for a Patient Services Specialist Lead. WORK SCHEDULE: Mondays- Fridays, 15:00-23:30 Evening Shift No Telework POSITION HIGHLIGHTS Only Level I trauma and burn center in the region Close proximity to public transportation Harborview ranks among the nation's top hospitals in rehabilitation care, neurology, neurosurgery and orthopedics Convenient location Close proximity to public transportation PRIMARY JOB RESPONSIBILITIES Lead Patient Services Specialists and other assigned staff, and perform the work of the other Patient Services Specialist levels. Participate in interviewing applicants Train and orient new employees and/or volunteers to department Provide feedback to supervisor for employee performance evaluations, corrective action plans and training plans Review and correct the work performed by others for compliance with established procedures Schedule emergency shift assignments Identify and resolve problems or unusual situations; recommend changes as necessary Monitor and evaluate policies and procedures to suggest operational changes Assists in the preparation and maintenance of provider and clinic schedules Perform the work of the Patient Services Specialist 1, 2, and 3. Other duties as requested ABOUT HARBORVIEW MEDICAL CENTER As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. Challenge. Collaboration. Compassion. ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community.

Requirements

High School graduation or equivalent AND Three years of Patient Support Service experience OR Equivalent education/experience

Responsibilities

Lead Patient Services Specialists and other assigned staff, and perform the work of the other Patient Services Specialist levels.
Participate in interviewing applicants
Train and orient new employees and/or volunteers to department
Provide feedback to supervisor for employee performance evaluations, corrective action plans and training plans
Review and correct the work performed by others for compliance with established procedures
Schedule emergency shift assignments
Identify and resolve problems or unusual situations; recommend changes as necessary
Monitor and evaluate policies and procedures to suggest operational changes
Assists in the preparation and maintenance of provider and clinic schedules
Perform the work of the Patient Services Specialist 1, 2, and 3.
Other duties as requested