Patient Services Specialist II

Cencora

3d

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details The Patient Services Specialist II is responsible for initiating, researching, completing, submitting, and tracking Patient Services Program applications for assigned facilities. The incumbent is responsible for conducting benefit verification and completing necessary third-party prior authorizations, reimbursement activities, patient assistance, and copay program enrollments. They may also coordinate refill calls, perform documented adherence activities, and coordinate dispensing for specialty medications, high-cost prescriptions, and/or infusion medications that fall under either the pharmacy and/or medical benefit. This role requires proactive interaction with facility staff, patients, payers, and patient assistance programs (PAP). The Patient Services Specialist II is responsible for one or more duties and responsibilities listed in the Special Assignment section below. May need to change scheduled work hours to support customers in different time zones. May need to work on paid Cencora Holidays. Occasional travel may be required Epic preferred, but not required. CPhT and TX Pharmacy Technician License required. Hours: 8:30 am to 5:00 pm CST; Monday through Friday

Requirements

• This position requires broad training in fields such as Medical Office Administration, Social Work, Medical Records/Billing, Benefit Verification, Patient Financial Services, Pharmacy, Nursing, or similar vocations generally obtained through completion of a 2-year Associate Degree, technical vocational training, or equivalent combination of experience and education.
• 3+ years of directly related or relevant experience.
• Normally requires a minimum of one (1) year experience as a Patient Services Specialist I.
• Pharmacy Technician Certification Board (PTCB) certification is required
• Ability to communicate effectively both orally and in writing.
• Strong organizational skills; attention to detail
• Ability to work quickly and accurately under time and volume constraints.
• Ability to be proactive and tenaciously seek solutions under minimum supervision to improve customer satisfaction.
• Demonstrated competence in Microsoft Excel and Word
• Strong analytical skills
• Strong interpersonal skills
• Familiarity with insurance/claims processing, pharmaceutical products, services, software, and drug interactions.
• CPhT and TX Pharmacy Technician License required.

Nice To Haves

• Bachelor's degree program preferred.
• Epic preferred, but not required.

Responsibilities

• Performs patient onboarding, benefit verification, prior authorization, financial assistance and appeals processes, as needed, on behalf of patients and their physician to facilitate the process between the doctors’ office and pharmacy to triage and streamline prescription fulfillment.
• Provides new-hire training, training support for transitioning team members, and cross-training for the team.
• Provides above services for a health system’s ambulatory pharmacy, specialty pharmacy and/or outpatient infusion center environment, as requested.
• Interacts with patients and providers to obtain insurance benefits and patient information needed to request prior authorizations so that medications and other services rendered are reimbursed by payer.
• Ensures that patient-specific reimbursement related information is obtained and available for review and for tracking of replacement product, including maintenance of files and documentation for PAP application submissions.
• Obtains appropriate signatures and documentation for completed PAP applications prior to submission of the application to the respective PAP.
• Completes patient adherence activities that may include notification of upcoming refills, coordination, tracking, and confirmation of prescription delivery.
• Provides temporary coverage to support clients and patients in the event of onsite resource absences.
• Works within health system’s electronic medical record system and other applicable systems (i.e., IndiCare™) to support workflow management and to document activities (i.e., retrieve information needed to deliver services, communicate status, and document outcome).
• Provides integrated services to the health system and its component parts to increase prescription capture rate, ensure timely delivery of infusion medications to be infused in the hospital setting, improve patient outcomes and reduce readmissions.
• Resolves barriers proactively that may affect reimbursement at assigned facilities and provides detailed updates to the Patient Access Management when unable to resolve independently.
• Establishes business relationships with assigned clinic staff, pharmacy, and hospital contacts, keeping them informed of significant changes in site-specific recovery potential based on changes to PAPs.
• Readily assists on special projects within job scope to optimize profitability when requested by management.
• Communicates patient and provider feedback to PHS management to enhance process improvement to enhance continuity of care.

Benefits

• We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees