Patient Services Specialist-Atrium Health Davidson Urgent Care PT

Atrium Health • Davidson, NC

406d

About The Position

The Patient Services Specialist at Atrium Health Davidson Urgent Care is responsible for providing exemplary customer service and executing front office administrative duties. This role is essential in creating a welcoming and professional environment, ensuring a world-class patient experience during every encounter.

Requirements

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and interact with patients and families in sensitive situations.
• Demonstrate critical thinking skills and decisive judgment in a hectic environment.
• Manage patient registration, insurance verification, scheduling, collection, and cash receipting activities.
• Encourage patient utilization of front-end technology during the registration process.
• Enter and maintain confidential and accurate patient information throughout the patient encounter.
• Assist with billing functions accurately and direct to the appropriate billing office.
• Demonstrate proficiency of emergency codes and appropriate responses as well as applicable healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment.

What This Job Offers

• Job Type: Part-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED