Patient Services Specialist 3

Baylor Scott & White Health • Dallas, TX

122d

About The Position

The Patient Services Specialist 3 offers advanced administrative support in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. This senior position handles complex tasks and escalations. It assists the supervisor in training staff and serves as a backup supervisor when needed.

Requirements

• H.S. Diploma/GED Equivalent
• 2 Years of Experience

Responsibilities

• Assists in the hiring process and serves as a peer interviewer.
• Performs all duties associated with patient relations, check-in or check-out, scheduling, insurance verification and answering phones.
• Serves as a professional in handling more complex tasks and responding to escalated issues.
• Participates in process improvements initiatives. Facilitates or guides team meetings. Attends huddles, tracks metrics and maintains huddle boards.
• Mentors and trains staff in processes and procedures.
• Provides training on applications, website and other resource access.
• Monitors team members' participation to ensure the training provided is being utilized and if any additional training is needed.
• Serves as backup to the supervisor when absent, as required. Assists the supervisor in managing schedules, assigning tasks, and following up on work results.
• Monitors and arranges for facility and equipment maintenance and repairs, as needed and in conjunction with the Manager or Supervisor.
• Performs quality assurance audits.
• Orders supplies as requested.

Benefits

• Eligibility on day 1 for all benefits
• Dollar-for-dollar 401(k) match, up to 5%
• Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
• Immediate access to time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees