Patient Services Specialist 3- Harborview Radiology

University of Washington Medical Center•Seattle, WA

About The Position

Harborview Medical Center - Radiology Services- has an outstanding opportunity for a Patient Services Specialist (job profile: Patient Services Specialist 3). WORK SCHEDULE Full-time Days (100% FTE) Mondays- Fridays 1030am-700pm POSITION HIGHLIGHTS Conveniently located near public transportation Make a difference for the patients and employees we serve Opportunity to provide career growth PRIMARY JOB RESPONSIBILITIES Schedule patients focusing on patient safety and reducing the likelihood of medical health errors Participate in process improvement projects Audit online tickets, scheduling appointments for accuracy of order placement, referral completion and resource selection Act as a subject expert for the department scheduling model, think critically, and troubleshoot Epic errors for the team Function proficiently within the team to assist with training of new staff and act as go team resource Support team Lead in day-to-day operational goals Respond to patient's need and concerns as appropriate maintaining Patient First mentality ABOUT HARBORVIEW MEDICAL CENTER As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. Challenge. Collaboration. Compassion. ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community

Requirements

High school graduation or equivalent
Two years Patient Services Specialist 2 experience OR equivalent combination of education/experience

Responsibilities

Schedule patients focusing on patient safety and reducing the likelihood of medical health errors
Participate in process improvement projects
Audit online tickets, scheduling appointments for accuracy of order placement, referral completion and resource selection
Act as a subject expert for the department scheduling model, think critically, and troubleshoot Epic errors for the team
Function proficiently within the team to assist with training of new staff and act as go team resource
Support team Lead in day-to-day operational goals
Respond to patient's need and concerns as appropriate maintaining Patient First mentality