Patient Services Specialist 3 - Multi-Specialty

Baylor Scott & White Health • TX

96d

About The Position

The Patient Services Specialist 3 provides a wide range of advanced-level administrative support services in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. This senior level position handles more complex tasks and escalations, assists the supervisor in training staff, and serves as a backup supervisor in his or her absence.

Requirements

• H.S. Diploma/GED Equivalent
• 2 Years of Experience
• Excellent listening, interpersonal and communication (oral and written) skills, and professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences.
• Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation, with a thorough understanding of the Out of Network process.
• Skilled in the use of personal computers and related software applications.
• Skilled in preparing and maintaining patient records.
• Ability to analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment.
• Ability to mentor and train staff.

Responsibilities

• Assists in the hiring process and serves as a peer interviewer.
• Performs all duties associated with patient relations, check-in or check-out, scheduling, insurance verification and answering phones.
• Serves as an expert in handling more complex tasks and responding to escalated issues.
• Participates in process improvements initiatives. Facilitates or leads team meetings. Attends huddles, tracks metrics and maintains huddle boards.
• Mentors and trains staff in processes and procedures.
• Provides training on applications, website and other resource access.
• Monitors team members' participation to ensure the training provided is being utilized and if any additional training is needed.
• Serves as backup to supervisor in his or her absence, as required. Assists the supervisor in managing schedules, assigning employees tasks and following up on work results.
• Monitors and arranges for facility and equipment maintenance and repairs, as needed and in conjunction with the Manager or Supervisor.
• Performs quality assurance audits.
• Orders supplies as requested.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees