Patient Services/Scheduling Representative (Bilingual Spanish)

Vna Healthcare • Elgin, IL

75d • $20 - $21

About The Position

The Patient Services/Scheduling Representative performs accurate registration, walk-in and telephone scheduling functions, including demographic and visit screening registration procedures, as well as clerical and record-keeping duties to assist in the creation of a high functioning, patient-focused clinic registration operation. The employee will be cross-trained to operate in a clinic and call center settings.

Requirements

• GED or High School Diploma required.
• Education as developed through the attainment of an AS degree or equivalent work experience in a medical office or Hospital in a similar role is preferred.
• Minimum of one year experience in a medical office preferred.
• Electronic Medical Records experience preferred.
• Bilingual in Spanish/English: Speaking - Required, Reading - Preferred, Written - Preferred.
• Ability to alphabetize and perform basic arithmetic operations.

Responsibilities

• Utilizes the AIDET communications framework to facilitate communication with patients, Providers, and third-party intermediaries.
• Conducts client registration interviews and collects necessary demographic, insurance, health, and financial information accurately entering it into EPIC.
• Schedules appointments and records reasons for visits in the scheduling software system.
• Informs patients of any preparation or special requirements for their appointments.
• Provides travel directions to patients when necessary.
• Accurately identifies patients in EPIC based on documentation provided.
• Verifies coverage and benefits through online processes at each visit.
• Completes and scans all required forms including consents, screenings, and insurance information.
• Identifies clinical and financial criteria that require involvement of case management team or Benefits Specialist.
• Resolves clinical scheduling conflicts to accommodate the needs of all involved parties.
• Confirms patient's payment sources utilizing online systems and provides payment plan information as needed.
• Explains Health Center fee schedule to clients and collects fees based on client income.
• Identifies deductibles, co-payments, and outstanding balances according to policy.
• Collects deductibles and co-payments according to policy and accurately posts payments to the patient's account.
• Maintains a cash drawer and follows cash handling and end-of-day balancing procedures.
• Records client entrance and exit time using VNA's enterprise software system.
• Maintains annual goals for registration and scheduling accuracy.
• Understands and follows Health Center infection control policies.
• Translates or obtains language line assistance for clients and staff as requested.
• Initiates communication with supervisor to ensure efficient use of available work time.
• Acquires general knowledge of the workload and specialized knowledge of other job duties in the Health Center Revenue cycle through cross-training.
• Familiarizes and complies with all VNA policies and procedures.
• Meets standards of behavior expectations.
• Follows established guidelines for use and/or disclosure of protected health information.

Benefits

• Medical, Dental, Vision, STD, LTD, Life Insurance, Critical Illness and Personal Accident Insurance.
• 403b.
• PTO.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED