Patient Services Scheduler

Mental Health Cooperative-posted 9 months ago
Full-time
Remote • Nashville, TN
Ambulatory Health Care Services
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Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you! Coordination of scheduling appointments for clinic, therapy, intake and IHC if applicable for consumers. This position is also responsible for answering phone lines and transferring/distributing calls as appropriate for all incoming calls into the Metro MHC location.

  • Answer all incoming lines promptly and courteously, in a professional manner.
  • Retrieve overnight voice mail messages and distribute to appropriate staff.
  • Consistently greet all incoming lines in a friendly manner, link consumers to appropriate agency staff based on question/concern presented.
  • Maintain and coordinate scheduling of new and return appointments for consumers with clinic providers (including telepsychiatry), intake clinicians, therapists and nursing staff.
  • If same day appointment, following established guidelines assure communication of these appointments to appropriate staff.
  • Schedule transportation for return appointments when necessary as needed for internal MHC transportation.
  • Assist consumers in communicating with internal and external transportation companies as needed.
  • Assume responsibility for the maintenance of professional calendars and schedules of Medical Operations, Therapy, Intake and IHC (if applicable).
  • Provide excellent customer service skills at all times while on the phone and interacting with co-workers regarding scheduling changes, consumer questions, etc.
  • Assist with insurance verification, verifying coverage/eligibility, and reporting any errors.
  • In conjunction with Patient Service Rep Supervisor, work a back-fill list for each provider and therapist to ensure efficient use of daily schedules.
  • Mental Health-related degree preferred or equivalent experience answering multi line phones in a health care setting.
  • Customer service experience preferred.
  • Valid Tennessee Driver's License.
  • Acceptable Criminal Background Investigation.
  • Medical Insurance/Prescription Drug Coverage
  • Health Savings Account
  • Dental Insurance
  • Vision Insurance
  • Basic Life and AD&D Insurance
  • Short- & Long-Term Disability
  • Supplemental Life Insurance
  • Cancer Insurance
  • Accident Insurance
  • Critical Illness Insurance
  • 403b - Retirement Plan
  • Calm App for medication and mental health
  • Gym membership discounts
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