Patient Services Representative

Sound Family Medicine • Puyallup, WA

410d • $36,400 - $49,920

About The Position

The Patient Services Representative at Sound Family Medicine is responsible for providing essential support to both patients and healthcare providers. This role involves managing phone communications, scheduling appointments, updating patient information, and assisting with refill requests. The representative plays a crucial role in ensuring a smooth patient experience and effective communication within the medical office.

Requirements

• High school diploma or GED.
• 1 year of experience working in a medical office or hospital setting (preferred).
• Medical office experience.
• Ability to communicate fluently in English, both written and spoken.
• Conflict management skills.
• Time management skills.

Nice To Haves

• LPN or hospital experience.

Responsibilities

• Answering phone calls and greeting patients in a professional and friendly manner.
• Updating insurance information and patient demographics.
• Providing information to patients as allowed by certification and company policy; escalating calls to LPN or RN as needed.
• Assisting with reminder calls.
• Scheduling and rescheduling appointments over the phone.
• Performing additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED