Patient Services Representative

Children's Hospital of Philadelphia • Exton, PA

444d

About The Position

The Patient Services Representative (PSR) at CHOP is responsible for creating a welcoming and respectful environment for patients and their families. This role involves various administrative tasks, including patient check-in and check-out, managing phone calls, scheduling appointments, and maintaining patient records while adhering to HIPAA guidelines. The PSR plays a crucial role in ensuring efficient support services within the healthcare setting.

Requirements

• High school diploma or GED required.
• At least one (1) year experience in a role that consisted of health care support services, registration, physician billing, medical records, medical office work, and/or customer service preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Greet visitors and provide efficient support services.
• Perform EPIC software functions, including patient check-in, check-out, demographic and insurance information collection, and daily eligibility verifications.
• Answer and triage phone calls, verify contact information, and document messages.
• Schedule appointments, inform families of delays, and address or escalate complaints.
• Collect and process payments, reimbursements, and insurance referrals.
• Provide updates during shifts and team meetings (i.e., changes in on-call providers).
• Maintain patient records while following HIPAA guidelines.
• Perform administrative tasks (mail, faxes, photocopies, etc.).
• Rotate shifts (if located in a unit where 24/7 coverage is needed).
• If assigned to Emergency Department Admissions, tasks will also include SART paperwork processing, Nurse Call communications, and Trauma B-line.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED