Patient Services Representative

Tvg-Medulla • Oak Brook, IL

302d

About The Position

TVG-Medulla, LLC provides support and services to two comprehensive chiropractic care companies, Chiro One Wellness Centers and MyoCore Personalized Pain Care, both industry leaders in evidence-based, patient outcomes-centered care. The Patient Services Representative provides a gold standard customer service experience for patients who have any questions or concerns regarding their care.

Requirements

• Previous experience in accounts receivable or related field
• Previous customer service experience
• Pleasant and professional telephone manner
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office

Nice To Haves

• Previous insurance, billing or related experience.
• Process development experience.

Responsibilities

• Respond to and attempt to resolve all patient customer service inquiries via telephone and e-mail.
• Conduct all patient communication with calm, professionalism and courtesy.
• Communicate with the clinical teams regarding any patient concerns and refund requests.
• Coordinate with Patient Accounts team to manage patient account balance inquiries, disputes and declined payments.
• Provide itemized statements to patients upon request.
• Maintain records of all patient communication.
• Assist with financial reconciliation for patients transferring care between offices.
• Process all refunds and communicate/collaborate with respective departments as necessary.
• Manage credit card chargebacks.
• Collaborate with Marketing team to help mitigate negative social media reviews.
• Follow all departmental procedures and protocols.
• Comply with federal and state collection laws.
• Maintain a positive and professional work environment.
• Notify management of any strange scenarios, possible compliance concerns or recurring issues.
• Remain current on Medulla policies, procedures and protocols.

Benefits

• Bi-Weekly pay cycle.
• 401(k) Retirement Savings Program with employer discretionary matching.
• Medical, dental, and vision insurance.
• Life and disability insurance options.
• Paid time off (holidays, vacation, sick days).

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services