Patient Services Representative

Tvg-Medulla-posted 8 months ago
Full-time
Oak Brook, IL
Administrative and Support Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

TVG-Medulla, LLC provides support and services to two comprehensive chiropractic care companies, Chiro One Wellness Centers and MyoCore Personalized Pain Care, both industry leaders in evidence-based, patient outcomes-centered care. The Patient Services Representative provides a gold standard customer service experience for patients who have any questions or concerns regarding their care.

  • Respond to and attempt to resolve all patient customer service inquiries via telephone and e-mail.
  • Conduct all patient communication with calm, professionalism and courtesy.
  • Communicate with the clinical teams regarding any patient concerns and refund requests.
  • Coordinate with Patient Accounts team to manage patient account balance inquiries, disputes and declined payments.
  • Provide itemized statements to patients upon request.
  • Maintain records of all patient communication.
  • Assist with financial reconciliation for patients transferring care between offices.
  • Process all refunds and communicate/collaborate with respective departments as necessary.
  • Manage credit card chargebacks.
  • Collaborate with Marketing team to help mitigate negative social media reviews.
  • Follow all departmental procedures and protocols.
  • Comply with federal and state collection laws.
  • Maintain a positive and professional work environment.
  • Notify management of any strange scenarios, possible compliance concerns or recurring issues.
  • Remain current on Medulla policies, procedures and protocols.
  • Previous experience in accounts receivable or related field
  • Previous customer service experience
  • Pleasant and professional telephone manner
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office
  • Previous insurance, billing or related experience.
  • Process development experience.
  • Bi-Weekly pay cycle.
  • 401(k) Retirement Savings Program with employer discretionary matching.
  • Medical, dental, and vision insurance.
  • Life and disability insurance options.
  • Paid time off (holidays, vacation, sick days).
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Customer Service Representative Resume Examples
•
Customer Service Representative Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service