Patient Services Representative Part Time
About The Position
St. Luke’s Cataract & Laser Institute is seeking a Patient Services Representative to work part-time in our Tarpon Springs office. Once training is completed, the role will be hybrid. The hours are Monday through Friday from 9 a.m. to 2 p.m. Company Mission “Life Changing Vision” is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit. Why work at St. Luke’s? St. Luke’s is a legendary ophthalmic practice with six locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke’s name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve. About the Position The Patient Services Specialist is responsible for scheduling appointments and directing incoming calls for all office locations.
Requirements
- Ability to maintain the confidentiality of private information
- Ability to work in a high call volume environment
- Friendly demeanor and positive attitude
- Knowledge of medical terminology
- Ability to answer phones
- Basic computer skills
- Able to develop good customer relationships with a focus on achieving customer satisfaction
- High school diploma or GED
Nice To Haves
- Call center experience
Responsibilities
- Answer incoming calls from patients
- Schedule patient appointments for all St. Luke’s office locations
- Direct or redirect calls to appropriate departments
- Answer patient questions regarding St. Luke’s
- Address and record patient concerns in a professional manner
- Gather patient information required for appointments
- Participate in continuing education opportunities held at St. Luke’s
- Other duties as assigned by management
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
