Patient Services Representative Wellmed Austin Texas
About The Position
Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behind Caring. Connecting. Growing together. Responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High school graduate or GED
- Working knowledge of general office procedures
- Basic knowledge of Microsoft applications
- This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease
Nice To Haves
- 1+ years of related work experience including data entry
- ICD 10 and CPT coding experience
- Prior experience with EMR computer applications
- Working knowledge of medical terminology
- Solid communication and customer service skills both in person and via phone
Responsibilities
- Greets patients as they arrive and manage appropriate standard wait times
- Complete check-in and check-out tasks to include patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
- Collects co-payments, co-insurance, and deductibles and issues receipts
- Manages cashier box and daily deposits according to company policies
- Processes walk-in patients and visitors
- Periodic disinfection/cleaning of lobby area
- Answers phones and schedules appointments
- Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
- Manages medical records (maintains, files/scans, prepares for schedule)
- Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
- Establish and maintain effective working relationships with patients, employees, and the public
- Performs all other related duties as assigned
Benefits
- In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
- No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.
- The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
