Patient Services Representative

Cardiovascular Institute of the South•Lafayette, LA

About The Position

Serves as the first point of contact for patients and visitors Provides front desk and patient services support in a healthcare setting Manages appointment scheduling, check-in, and check-out processes Maintains accurate patient records and supports clinic operations Ensures compliance with HIPAA and organizational policies

Requirements

Strong customer service and interpersonal communication skills
Excellent organizational and time-management abilities
Ability to multitask efficiently in a fast-paced healthcare environment
High level of accuracy and attention to detail in documentation and scheduling
Professional demeanor and ability to work well with physicians, patients, and staff
Commitment to teamwork, cooperation, and assisting others as needed
Knowledge of HIPAA privacy and security standards
Willingness to follow compliance guidelines and organizational policies

Responsibilities

Greet patients and families in a friendly, professional manner
Answer phone calls and respond to appointment-related inquiries
Schedule, confirm, and reschedule appointments as needed
Contact patients on recall lists and follow up on no-show appointments
Register patients and obtain complete demographic and insurance information
Verify insurance, collect co-pays and patient balances, and support billing processes
Confirm daily physician schedules and assist with changes to improve patient flow
Document patient wait times and enter electronic messages to other departments
Maintain accurate and timely documentation in paper and electronic medical records
Protect patient privacy and confidentiality in accordance with HIPAA standards
Collaborate with physicians, staff, and departments to support quality patient care

Benefits

Choice of three health insurance plans
Dental insurance coverage
Vision insurance coverage
401(k) with company match and profit-sharing plan
Company-paid short-term and long-term disability coverage
Company-paid life insurance for you and your family
Access to company-provided training and educational resources
Eligibility for annual merit-based performance increases
Accrued General Purpose Time (GPT)
Eight company-paid holidays
Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
Complimentary Employee Assistance Program (EAP) for all employees and their dependents