Patient Services Representative

RENAL MEDICINE ASSOCIATES LTD • Albuquerque, NM

12h

About The Position

The Patient Services Representative plays a critical role in ensuring a seamless and positive experience for patients within healthcare settings. This position is responsible for managing patient registration processes with accuracy and professionalism. The representative acts as a liaison between patients, healthcare providers to facilitate clear communication and efficient service delivery. By maintaining detailed records and handling sensitive information with discretion, the role supports the operational efficiency of physician offices. Ultimately, the Patient Services Representative contributes to patient satisfaction and health of the organization by meeting sales goals related to health products and services.

Requirements

• High school diploma or equivalent required; associate degree or higher preferred.
• Experience in patient registration, or medical insurance processing within a healthcare setting.
• Proficiency with electronic health records (EHR) software.
• Strong manual dexterity and attention to detail to manage documentation and data entry accurately.
• Excellent communication and interpersonal skills to interact effectively with patients and healthcare staff.

Nice To Haves

• Previous experience in health products marketing or sales within the healthcare industry.
• Familiarity with physician office operations and healthcare compliance standards.
• Demonstrated ability to meet or exceed sales goals related to healthcare services or products.

Responsibilities

• Manage patient registration processes, including collecting and verifying personal and insurance information.
• Coordinate with insurance companies to verify coverage and facilitate claims processing.
• Promote and market health products and services to patients, aiming to meet established sales goals.
• Maintain accurate and detailed patient records while ensuring compliance with healthcare regulations.
• Collaborate with physicians’ offices and hospital departments to streamline patient flow and administrative tasks.
• Provide exceptional customer service by addressing patient questions and concerns with empathy and professionalism.

Benefits

• Medical
• Dental
• Vision
• Life
• 401k
• paid time off
• paid sick time
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED