Patient Services Representative

York County Community Action Corp•Sanford, ME

About The Position

Nasson Health Care is a Federally Qualified Health Center with clinical sites in Springvale and Biddeford, Maine. We serve York County and neighboring communities through provision of fully integrated medical, dental and behavioral health care. Patient Services Representative 40 hours/week; 52 weeks/year The Patient Services Representative works collaboratively with a team of health professionals to support provision of comprehensive primary care, utilizing the Patient-Centered Medical Home framework of care delivery. Performs a variety of administrative support duties related to patient registration, appointment scheduling, appointment check-in and check-out, insurance verification, answering phones, scanning documents and managing communications with patients. Provides patients with clear explanations of health center services offered and eligibility.

Requirements

Oral and written communication skills at a level typically acquired through at least a high school education.
Strong computer skills with proficiency in Microsoft Word, Excel, Outlook
Capability to perform effectively under pressure
practice strong organizational skills
prioritize multiple time-sensitive tasks
Ability to be task oriented and patient focused
in possession of excellent phone and customer service skills

Nice To Haves

One year of experience in a medical or dental practice is preferred, but not required.
proficiency in an Electronic medical record system preferred.
NextGen experience preferred.

Responsibilities

patient registration
appointment scheduling
appointment check-in and check-out
insurance verification
answering phones
scanning documents
managing communications with patients
Provides patients with clear explanations of health center services offered and eligibility