Patient Services Representative

Waikiki Health•Honolulu, HI

38d•$20

About The Position

Founded in 1967, Waikiki Health is a nonprofit, Federally Qualified Health Center (FQHC) that offers a Patient-Centered Medical Home targeting our community’s most vulnerable populations. Our clinical and program sites provide holistic care in welcoming, supportive, and nonjudgmental environments. Waikiki Health’s mission is to provide quality medical and social services that are accessible and affordable for everyone, regardless of ability to pay. Waikiki Health is seeking a full-time Patient Services Representative for our PATH Clinic. The Patient Services Representative helps to maintain efficient workflow in administering the day to day activities of the front business office. It involves many responsibilities from providing excellent customer service, collecting patient demographic information, verifying and checking insurance and eligibility, and managing provider schedules.

Requirements

High school graduate or equivalent. Some post-secondary education is preferred.
A minimum of one year working in a medical office with knowledge of medical terminology and basic knowledge of common medications and billing procedures preferred.
Familiarity with common software programs, (i.e. Windows-based programs).
Ability to quickly learn new systems and multitask.
Ability to communicate effectively with patients, community members, and staff members.
Willingness and ability to be flexible with job duties/hours worked.
Waikiki Health requires proof of the following immunization; with or without reasonable accommodation: TB skin test or chest x-ray, Hep B (optional).

Nice To Haves

Preferred experience in call center or answering office phone systems.

Responsibilities

Provides superior customer service to patients and associates in person and on the telephone.
Operates at assigned function(s) in accordance with appropriate workflows.
Uses the agency ATHENA System and Electronic Medical Records system.
Ensures medical & behavioral health intake forms are prepared for the next day appointments.
Verifying and checking insurance and eligibility and collecting cash and CC payments at time of service.
Other duties as assigned