Patient Services Representative | Palouse Surgery Center | Full Time
About The Position
Key Responsibilities Greet and assist patients and visitors in person and over the phone with professionalism and a positive attitude. Monitor call queues and patient wait times, ensuring efficient service. Maintain accurate patient accounts, process payments, and balance cash drawers. Enter and verify insurance and patient information with a high level of accuracy. Schedule patient appointments appropriately based on clinic protocols. Assist with medical record requests and chart preparation. Ensure the reception area remains clean, organized, and welcoming. Uphold patient privacy and rights by maintaining strict confidentiality. Respond to patient concerns or complaints professionally and efficiently.
Requirements
- Education : Required: High School Diploma or equivalent
- Must have experience working with computers.
- Knowledge of basic office functions, including message-taking, data entry, and cash handling.
- Strong customer service, written, and verbal communication skills.
- Ability to multitask in a fast-paced environment.
- Proficiency in computer programs and multi-line phone systems.
- Critical thinking and problem-solving skills with minimal supervision.
- Demonstrated flexibility and ability to adapt to changing workflows.
- Ability to sit, stand, bend, twist, and kneel throughout the day.
- Requires occasional lifting (up to 35 lbs.), reaching, and pushing/pulling.
- Frequent interaction with patients, staff, and visitors in a busy office environment.
- Potential exposure to seasonal outdoor conditions and public health risks.
Nice To Haves
- Preferred: Associate’s Degree or higher
- Previous experience in a medical office is preferred.
Responsibilities
- Greet and assist patients and visitors in person and over the phone with professionalism and a positive attitude.
- Monitor call queues and patient wait times, ensuring efficient service.
- Maintain accurate patient accounts, process payments, and balance cash drawers.
- Enter and verify insurance and patient information with a high level of accuracy.
- Schedule patient appointments appropriately based on clinic protocols.
- Assist with medical record requests and chart preparation.
- Ensure the reception area remains clean, organized, and welcoming.
- Uphold patient privacy and rights by maintaining strict confidentiality.
- Respond to patient concerns or complaints professionally and efficiently.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
