Patient Services Representative

ORTHOLONESTAR • Plano, TX

18d • $17 - $20 • Onsite

About The Position

Coordinates all aspects of check-out by performing the duties and responsibilities listed below.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of Centricity database software and general knowledge of Microsoft applications is helpful.
• Ability to treat people with respect, inspire trust in others, work ethically and with integrity, maintain strict confidentiality with patient and employee information, while upholding organizational values.
• The employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand and/or walk.
• The employee must frequently lift and/or move up to 10 pounds.

Nice To Haves

• Previous customer service experience is preferred.
• Previous experience in a medical practice environment is helpful.
• Knowledge and understanding of medical insurance is helpful.
• Knowledge of billing is helpful.

Responsibilities

• Maintains a high level of patient confidentiality at all times.
• Provides quality customer service and professionalism when working with staff, patients, insurance carriers and all other related agencies.
• Greets all patients and visitors in a friendly manner.
• Schedules follow-up appointments.
• Work status new and approved failed lists.
• Reconciles credit card charges at the end of each day.
• Collects co-pays and deductibles from insured patients, or full payment from uninsured patients; notifies patients of any outstanding balances.
• Brings up patient visit in the computer system, posts daily charges and payments to accounts; prints receipt for patient.
• Scans all reports/encounter forms to billing office and OAD files, and creates daily folders.
• Process pre-surgery deposits.
• Prepares money bag to be picked up by courier.
• Assist front desk as needed.
• Process bills for home health certification.
• Balance credit card charges, checks and cash. Print reports and balance daily entries.
• May be required to perform additional duties as directed by management.
• All employees have a responsibility to comply with our organization’s policies and procedures, code of conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees