PATIENT SERVICES REPRESENTATIVE

Palms Medical Group • Trenton, FL

39d

About The Position

We hire to retire. Come join our amazing team of professionals offering total family wellness and healthcare to residents of 7 counties via our 13 offices in North Florida. The Patient Services Representative (PSR) serves as the first point of contact for patients and other stakeholders seeking access to care at Palms Medical Group (PMG). This role is responsible for scheduling appointments, verifying patient information, and providing accurate and timely communication regarding PMG services. The PSR ensures a high standard of customer service and contributes to the overall efficiency and effectiveness of the patient's experience.

Requirements

• Must demonstrate excellent customer service
• Must exercise good judgement to handle calls appropriately
• Must be organized, a self-starter and detailed oriented
• Must be able to work independently and as part of a team
• Must be able to handle call center environment, work quickly and multitask
• Must be able to handle confidential and sensitive information
• Assist in the training and mentoring of coworkers by sharing knowledge, providing guidance, and supporting skill development.
• Employee will have a working knowledge of the following office equipment: Computer Multiline Telephone Headset Copier/Scanner/Fax
• Employee will be expected to navigate and operate, Microsoft Office suite products, including Word, Excel and Teams
• Expected to become proficient in navigating Nextgen, LUMA, QueueMetrics and other systems required for the optimal performance of job duties
• High School Diploma or Equivalent
• Must be able to effectively communicate complex and/or technical information to co-workers, patients and/or vendors
• Standing for long periods of time
• Sitting for long periods of time
• Viewing a computer monitor for long periods of time
• Bending
• Stretching / Reaching
• Walking short distances
• Lifting up to 50 pounds
• Operating office equipment (computer, fax machines, telephones and copy machines)
• Reading forms / Instructions / Patients Charts
• Communicating well to people of various ages, educational levels, cultural backgrounds in person or by telephone
• Exposure to potentially violent / irate patients
• Making decisions with little guidance
• Health / Safety Consideration of Position
• Exposure to chemical infectious / contagious illness
• Exposure to chemical and inhalation of antibiotics during reconstitution
• Exposure to X-Ray radiation
• Exposure to a variety of scents and odors
• Must utilize universal precaution in clinical or exposure situations as prescribed by federal state, and local guidelines and/or laws

Nice To Haves

• Prior customer service experience preferred, especially in a healthcare or call center environment

Responsibilities

• Schedule appointments for patients
• Act as a liaison for the patients
• Patient Outreach and Follow Up
• Pre-visit workflow and Insurance Verification
• Responsible for Administrative duties

Benefits

• Enjoy 12 PAID Holidays including your Birthday.
• Family focused company values for work/life balance
• 20 days of PTO per year.
• Pay increase after initial 90 days of employment,
• Low-cost Palms office visits and Palms Pharmacy prescriptions for employees and dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 101-250 employees