Patient Services Representative - Allergy and Asthma/Nephrology/Infectious Disease/Palliative Care (Per Diem)

MaineGeneral Health • Augusta, ME

18d

About The Position

MaineGeneral Health Patient Service Representatives (PSR) are the pillars of our practices. Each PSR acts as a patient advocate, access specialist and service coordinator. Ensuring the needs of our patients, family members, medical We're looking for a friendly and experienced medical office professional to join our team as a Patient Services Representative. In this important front-desk role, you’ll be the first point of contact for patients—providing exceptional service and administrative support to help ensure smooth, coordinated care. Job Description: What You’ll Be Doing: Greet patients with professionalism and warmth, creating a positive first impression. Manage front desk operations including check-in, check-out, and scheduling. Use EMR and scheduling software to register patients and book appointments. Verify insurance coverage and obtain prior authorizations when needed. Process co-pays, deductibles, and direct patients to financial counseling if appropriate . Maintain accurate and timely entry of all patient and billing information. Answer incoming calls and respond to patient inquiries with clarity and care.

Requirements

• Medical office or healthcare registration experience is strongly preferred or other transferable experience.
• Familiarity with EMR systems and insurance verification processes.
• Comfortable working in a busy, patient-facing environment.
• Excellent communication, customer service, and organizational skills.
• Detail-oriented, adaptable, and a true team player.
• Willingness to participate in a rotating weekend schedule.

Responsibilities

• Greet patients with professionalism and warmth, creating a positive first impression.
• Manage front desk operations including check-in, check-out, and scheduling.
• Use EMR and scheduling software to register patients and book appointments.
• Verify insurance coverage and obtain prior authorizations when needed.
• Process co-pays, deductibles, and direct patients to financial counseling if appropriate .
• Maintain accurate and timely entry of all patient and billing information.
• Answer incoming calls and respond to patient inquiries with clarity and care.

Benefits

• Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work.
• With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
• Physical Wellness: We offer wellness programs and resources to provide employees access to resources for a healthy lifestyle.
• Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
• Financial Wellness: An employee discount program is available to all employees for services provided by MaineGeneral Medical Center. We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development.
• We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.
• Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available.
• Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone] .

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees