Patient Services Representative - Wound Healing & Hyperbaric Medicine

MaineGeneral Health • Augusta, ME

3d • Onsite

About The Position

Are you a customer service-oriented professional looking for a rewarding role in healthcare? Our Wound Care practice is seeking a Patient Services Representative to join our team! If you thrive in a fast-paced environment and enjoy interacting with patients, this could be the perfect fit for you. Job Description: What You’ll Do: Provide a welcoming and friendly first point of contact for patients, ensuring a positive experience. Perform receptionist, registration, and clerical duties to support patient care. Schedule appointments using computerized scheduling programs. Verify insurance benefits and obtain prior authorizations as needed. Process payments, including co-pays and deductibles, and refer patients to financial counselors when necessary. Ensure timely and accurate entry of patient demographic, billing, and clinical information. Answer phone calls and assist patients with inquiries in a professional and courteous manner. What We’re Looking For: Strong customer service and communication skills. Ability to multitask in a busy medical office setting. Experience with electronic medical records (EMR) and scheduling systems is preferred. Familiarity with insurance verification and prior authorization processes is a plus. A team player with a positive attitude and attention to detail. Why Join Us? Be part of a supportive and patient-centered healthcare team. Competitive pay and benefits. Opportunities for professional growth and development. Make a meaningful impact in the lives of patients every day!

Requirements

• Strong customer service and communication skills.
• Ability to multitask in a busy medical office setting.
• A team player with a positive attitude and attention to detail.

Nice To Haves

• Experience with electronic medical records (EMR) and scheduling systems is preferred.
• Familiarity with insurance verification and prior authorization processes is a plus.

Responsibilities

• Provide a welcoming and friendly first point of contact for patients, ensuring a positive experience.
• Perform receptionist, registration, and clerical duties to support patient care.
• Schedule appointments using computerized scheduling programs.
• Verify insurance benefits and obtain prior authorizations as needed.
• Process payments, including co-pays and deductibles, and refer patients to financial counselors when necessary.
• Ensure timely and accurate entry of patient demographic, billing, and clinical information.
• Answer phone calls and assist patients with inquiries in a professional and courteous manner.

Benefits

• Competitive pay and benefits.
• Opportunities for professional growth and development.
• Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work.
• With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
• Physical Wellness: We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. Employees have access to industry-leading leave for new parents. A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
• Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
• Financial Wellness: An employee discount program is available to all employees for services provided by MaineGeneral Medical Center. Tuition Reimbursement is available to all employees to further develop skills and career. We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan. Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
• Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees