Patient Services Representative, Primary Care, Full-Time, Days

UChicago Medicine • Chicago, IL

1d • Onsite

About The Position

Be a part of a world-class academic healthcare system at UChicago Medicine as a Patient Services Representative in our Primary Care clinic at our Hyde Park location. In this role, the Patient Services Representative schedules medical procedures and services, creates reservations, performs preadmission, registration, discharge and transfer processes. They provide excellent customer service, assists patients with financial and billing inquiries and perform collection functions. UChicago Medicine Comer Children's Hospital in Hyde Park is a state-of-the-art, 172-bed hospital dedicated to caring for infants, children, teens and young adults. Be part of a team that makes a real impact on patient care every day. UChicago Medicine has been at the forefront of medicine since 1899, providing superior healthcare with compassion, always mindful that each patient is an individual. The organization seeks employees with passion, talent, and commitment to advance medical innovation, serve the health needs of the community, and move collective knowledge forward.

Requirements

• High School Diploma
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
• Ability to balance multiple priorities and effectively handle challenging situations
• Excellent verbal communication skills
• Basic office skills including 35 wpm typing and 4500 key stokes an hour
• Ability to accurately and efficiently enter alpha numeric data on screen
• Knowledge of basic medical terminology
• Ability to use personal computers and select software applications including Epic
• Successful completion of competencies related to the Cadence Scheduling system
• Successful completion of competencies related to the Point of Service Collection policy

Nice To Haves

• Associate or Bachelor’s Degree preferred
• Prior experience in a practice setting preferred including in depth knowledge of appropriate insurance protocols

Responsibilities

• Greets and registers patients upon arrival, collects patient demographics, referrals, guarantor, insurance and other billing information; interviews patients and other parties to obtain information
• Performs pre and post-billing functions, responds to patient inquiries in-person and via written correspondence, resolves patient charge disputes and processes patient refunds
• Verifies insurance coverage; obtains authorization from managed care companies to cover outpatient services; works with the Managed Care office to identify and interpret contracts governing patient care
• Identifies patients unable to meet complexity/payer mix requirements; provide assistance to identify a community resource for follow up care that matches their clinical needs
• Provides financial counseling to patients and their families; explains hospital policies, including payment and credit policies
• Identifies adjustments/discounts on claims, initiates resolution of accounts placed with collection agencies, receives and processes payments and works with patients to make payment arrangements balances due
• Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution
• Prepares various correspondence and reports, clinic consultation notes, referral letters and other departmental correspondence; maintains correspondence files
• Answers incoming calls and assists with general clerical duties as needed within the department

Benefits

• UChicago Medicine is committed to transparency in compensation and benefits.
• The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.
• Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity.
• Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.
• Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees