Patient Services Representative (part-time; .5625 FTE)

Sauk Prairie Healthcare•Prairie du Sac, WI

15d

About The Position

Looking to be part of a team that provides extraordinary healthcare from the heart? You Belong Here. POSITION SPECIFICS Title: Patient Services Representative (part time; 48 hours per pay period) FTE: .5625 (45 hours per pay period) Schedule: Week 1: Wed & Fri 7:00am to 3:00pm Week 2: Wed & Fri 7:00am to 3:00pm; Sat 6:30am to 2:30pm; Sun 2:30pm to 10:30pm Holiday Rotation: Minimum of 2 per year Weekend Rotation: Every other On Call Requirements: None POSITION SUMMARY Responsible for greeting and helping direct all patients, visitors and vendors, registering patients for inpatient or outpatient services and answering a multiline telephone. Registration may occur via telephone prior to the patient’s visit or in person in a hospital/clinic setting. POSITION TECHNICAL RESPONSIBILITIES Greets and directs all patients, visitors and vendors. Also maintains the visitor and vendor log. Verify and accurately enter all patient demographic information, either in person or by telephone, including verifying insurance plans and eligibility at each patient visit, I in both hospital and clinic settings. Address and identify patients’ communication needs, contacting an interpreter when necessary and maintaining the iPad checkout process. Complete forms, obtain signatures and scan documents into record to accompany inpatients and outpatients, i.e.: Consent for Treatment, Important Message from Medicare, among others. Collect copays, deductibles and any self-pay balances, where permissible (cash, checks, credit card payments). Document and reconcile any payments collected at the end of the shift and send cash payments to the Billing Department. Answer a multi-line computer-based switchboard telephone and either responds to inquiry, directs caller to appropriate personnel, or takes and communicates messages appropriately. Regulate overhead paging, and act as control center for codes, announcing the code and direct staff during emergency situations. (any weather warnings, bomb threats, etc.) Scanning, order supplies, distribute faxes, direct patients and visitors, screen sales people, sign for packages, reserving meeting rooms electronically, and monitor maintenance and upkeep of office machinery. Other duties as assigned.

Requirements

None

Nice To Haves

High school diploma or equivalent
3 – 6 months previous customer service experience.
Previous healthcare experience, including medical terminology and cash handling desired
None
Patient Access Specialist Certification within one year of employment for employee hired after 1/1/2020. This will be provided by employer.
None

Responsibilities

Greeting and directing patients, visitors, and vendors.
Maintaining visitor and vendor log.
Verifying and accurately entering patient demographic information.
Verifying insurance plans and eligibility.
Addressing and identifying patients’ communication needs, contacting an interpreter when necessary and maintaining the iPad checkout process.
Completing forms, obtaining signatures and scanning documents into record to accompany inpatients and outpatients
Collecting copays, deductibles and any self-pay balances
Documenting and reconciling any payments collected at the end of the shift and send cash payments to the Billing Department.
Answering a multi-line computer-based switchboard telephone and either responds to inquiry, directs caller to appropriate personnel, or takes and communicates messages appropriately.
Regulating overhead paging, and act as control center for codes, announcing the code and direct staff during emergency situations.
Scanning, order supplies, distribute faxes, direct patients and visitors, screen sales people, sign for packages, reserving meeting rooms electronically, and monitor maintenance and upkeep of office machinery.
Other duties as assigned.