Patient Services Representative
About The Position
Our Patient Services team serve as the welcoming committee for our patients, greeting them upon arrival, and collecting the necessary information for their visit. They also support the financial success of our practice by handling patient accounts, collecting patient copays, and filing insurance claims. Prior office experience is beneficial, but not required, as we have a comprehensive training program. If you pride yourself on a positive attitude and a patient-focused experience, we invite you to bring your unique talents and join our team! POSITION SUMMARY: The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.
Nice To Haves
- Prior office experience is beneficial, but not required
Responsibilities
- Greet patients in a friendly, professional manner
- Answer phone calls, schedule appointments, assist in patient communications and recalls
- Respond to patient inquiries about billing, procedures, policies and available services
- Prepare patient chart prior to appointment and complete upon patient arrival
- Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
- Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
- Monitor patient flow throughout the office, properly communicating delays
- Provide a safe and clean office environment
- Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)
Benefits
- Starting hourly wage based on previous experience and certification
- 6.5 paid holidays per year
- Approximately 10 days of PTO within first year
- Full slate of benefits to include health, dental, vision, and 401k
- Growth and wage increase through company paid certification program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
