Patient Services Representative

People's Community Clinic • Austin, TX

11d • $15 - $18 • Onsite

About The Position

The Patient Service Representative (PSR) supports the mission of People's Community Clinic (PCC) by coordinating the flow of patients through the front office in a manner that reflects superior customer service and ensures timely patient care. PSRs work collaboratively with all internal and external customers in compliance with each of the PCC core values.

Requirements

• High school diploma/GED required
• Two years of experience working in a physician’s office or healthcare facility
• Exceptional customer service skills
• Basic computer literacy
• Working knowledge of electronic medical records and practice management systems
• Ability to multitask in a high-change environment
• Ability to prioritize work, manage time effectively, and meet deadlines
• Hearing: Adequate to perform job duties in person and over the telephone
• Speaking: Must be able to communicate clearly with patients in person and over the telephone
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens
• Requires occasional lifting and carrying items weighing up to 20 pounds unassisted.
• Requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting, and sitting, with some lifting, pushing, and pulling exerted throughout the regular workday
• OSHA category for blood-borne pathogens for this position is II: Involves possible exposure to blood or body fluids.

Nice To Haves

• Some college preferred
• Experience with medical billing and/or collections preferred
• Bilingual English/Spanish (preferred)

Responsibilities

• Greet patients promptly upon their arrival at the clinic, utilizing excellent customer service
• Complete the entire check-in process as patients arrive in a timely, efficient manner, and monitor daily appointment schedules
• Thoroughly review and update patient demographics, consents, insurance, and income
• Ensure the patient is screened by financial counselors if applicable
• Anticipate needs associated with all same-day visits (i.e. registration, including insurance verification, is completed)
• Maintain a well-organized work area
• Complete the entire checkout process
• Communicate effectively with back-office support staff and other departments
• Function well as a team with the flexibility to adapt to daily changes in routine or assignments
• Monitor wait times in the waiting area and communicate delays to the patient and clinical staff
• Manage late arriving patients per policy and no-show appointments as appropriate
• Collect co-pay and accurately reconcile daily cash
• Comply with all front office policies and procedures
• Process medical records release requests
• Comply with attendance and punctuality requirements
• Equipment is turned on and is prepared for the workday at the start of the shift
• Occasional overtime and/or weekend hours may be required

Benefits

• 18 PTO days per year & 11 paid holidays
• Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
• Dental & Vision
• Flexible Spending Accounts
• Employer-paid Life Insurance
• Employer-paid Short-Term and Long-Term Disability
• Annual Training
• 403(b) with 4% employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees