Patient Services Representative

Drexel • Philadelphia, PA

14h • $14 - $21 • Onsite

About The Position

The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording, and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner. Essential Functions Greets patients and families to the practice, provides necessary registration form to the patient for completion and signature, reviews and updates patient information in EPIC (E.H.R.) Accepting, recording, and verifying insurance information, Processing referrals and prior authorization requests Collecting copays and account balance payments Efficiently and timely answering phone calls and directing calls to the appropriate staff or records messages. Scanning documents into EMR and other administrative tasks related to the efficient operations of the department Contributes to a team effort by accomplishing related tasks as requested. Performing other duties as assigned by management, in accordance with established office policy.

Requirements

• Minimum of a HS Diploma or GED
• Minimum of 1 year
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Outlook
• Multi Line Telephone Operational Skills
• Multitasking
• Medical Terminology
• Computer Skills to include use and navigation
• Customer Service Skills
• Keyboarding
• Detail Oriented
• Organizational Skills

Nice To Haves

• Electronic Health System knowledge - Epic preferred

Responsibilities

• Greets patients and families to the practice, provides necessary registration form to the patient for completion and signature, reviews and updates patient information in EPIC (E.H.R.)
• Accepting, recording, and verifying insurance information
• Processing referrals and prior authorization requests
• Collecting copays and account balance payments
• Efficiently and timely answering phone calls and directing calls to the appropriate staff or records messages.
• Scanning documents into EMR and other administrative tasks related to the efficient operations of the department
• Contributes to a team effort by accomplishing related tasks as requested.
• Performing other duties as assigned by management, in accordance with established office policy.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED