Patient Services Representative - Bilingual

Gonzaba Medical Group•San Antonio, TX

6d•Onsite

About The Position

This position is for the inbound GMG contact center. A Patient Service Representative’s primarily responsible is to assist existing and future GMG patients with scheduling appointments (with physicians and mid-level providers), processing prescription refills and educating patients on all services provided by GMG including specialty appointments and nursing services.

Requirements

Must have excellent written and verbal communication skills.
Strong attention to detail and exceptional organizational skills are required.
Bilingual (English/Spanish) fluency preferred.
Mandatory overtime will be assigned on a rotational basis.
Occasional evening or weekend work.
Ability to complete efficient and accurate data entry at a computer terminal, typing at least 25 words per minute preferred.
Minimum high school education or equivalent.
Experience in a clinic, doctor’s office or hospital with a minimum of one-year experience preferred.
Computer Skills: Skilled in use of computer/EMR systems. Knowledge of Word processing software, spreadsheet software, Internet, and database software.

Nice To Haves

Certificate of completion from an accredited school for medical assistants is preferred or equivalent medical training.

Responsibilities

Schedules, cancels and reschedules daily appointments for all GMG physicians, specialists and mid-level providers using the Athena system
Answers all incoming calls for Gonzaba Medical Group
Listens to patient requests and submits a phone note message to the appropriate pod and/or department for processing
Processes prescription refill requests as per GMG guidelines
Matches prospective patients with a GMG provider and Medical Center to meet their individual needs
Connects local hospitals to our GMG Hospitalist on duty when a GMG patient has been admitted or needs orders
Works closely with other GMG departments to ensure our patient’s requests are handled timely and accurately
Assists patients with scheduling transportation and intrepreter services
Maintains strict confidentiality by following all HIPAA rules and regulations.
Performs other duties as assigned