Patient Services Representative - Bellefield Oakland

Pinnacle Health Systems•Pittsburgh, PA

53d•Onsite

About The Position

A Patient Services Representative is responsible for greeting patients, promoting user-friendly technologies, explaining financial responsibilities, collecting payments, scheduling follow-up appointments, updating personal and insurance information, and connecting patients with financial support when needed. They play a key role in ensuring a positive patient experience through excellent customer service at UPMC facilities. This position will work Monday - Friday, 8am to 4:30pm in our Bellefield building in Oakland PA.

Requirements

Completion of high school graduate or equivalent is required.

Nice To Haves

Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.

Responsibilities

Educate patients on financial responsibility and connect them to advocacy resources.
Verify insurance benefits via online systems or phone.
Obtain patient or family consent for treatment and financial responsibility per HIPAA rules.
Triage phone calls to appropriate areas or providers.
Perform administrative duties like scanning medical records and faxing.
Greet patients warmly.
Guide patients through self-arrival technology or check-in at the desk.
Collect copayments and other patient payments.
Update patient registration information at checkout.
Schedule follow-up appointments and ancillary services.
Help patients navigate the healthcare system and provide follow-up for unresolved issues.
Understand and apply service recovery principles.
Register patients in the Biometrics program and explain benefits.
Promote and assist with MyUPMC patient portal registration.