Patient Services Representative

Fogg Remington EyeCare•Fresno, CA

just now•Onsite

About The Position

A successful Medical Receptionist (MR) is responsible for actions that support and safeguard the Fogg Remington EyeCare (FRE) Standard of Patient Care. As an MR, you will juggle multi-tasks simultaneously and regularly complete ad hoc projects. The workday goes by quickly, and no two days are exactly alike. The MR should be committed to the Company’s strong learning culture and creating a positive patient experience. The MR is a vital healthcare team member who provides administrative support to ensure the smooth operation of the office. The primary responsibility of a MR is to greet patients, ensure timely check-in/registration, verify demographic and insurance information, process financial transactions, schedule appointments, and perform various administrative duties.

Requirements

Required: Possession of a high school diploma or GED.
Although previous experience as a Medical Receptionist or other front office/reception role is ideal, healthcare, hospitality, and retail experience are also assets.
Must have valid California driver’s license (required).
Good interpersonal skills and the ability to communicate effectively with different audiences.
Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in an efficient and productive manner.
Strong written and verbal communication.
Ability to gracefully assist unhappy customers.
Ability to interact and work effectively with co-workers, clients, guests, volunteers, and others.
Well-spoken and polished demeanor.
Cultural sensitivity and demonstrated ability to work with diverse people groups.
Attention to detail requires a high level of accuracy and attention.
Time management and organizational skills: Prioritizing tasks, meeting deadlines, and staying organized.
Problem-solving skills: Analyzing complex problems, developing creative solutions, and making sound decisions.
Proficiency with Microsoft 365 (Microsoft Word/Excel/Outlook).

Nice To Haves

Preferred: Successful completion of a Medical Assistant or comparable program.
Previous sales experience or business administration training is desirable.
At least two years of experience as an administrative assistant or similar is a plus.
Lead qualification: At least two years of experience in a leadership position is a plus.

Responsibilities

Greet patients and welcome them to our facility.
Answer and direct phone calls and messages promptly and professionally.
Collect and verify patient information, including demographics and insurance details.
Enter patient information and insurance details into electronic medical records (EMR) systems.
Check patients in and out in a timely and accurate fashion.
Schedule patient appointments.
Verify insurance eligibility and obtain authorizations for procedures and tests.
Collect co-pays and balances, process payments, and reconcile accounts.
Explain exam charges, services, and treatment plans to patients.
Dispense contact lenses and eyewear.
Perform all duties related to opening and closing the office.
Provide administrative support to medical staff, such as photocopying, faxing, and ordering supplies.
Cross-train in relevant/related functions and roles as necessary, and assist/train other staff in related functions as needed.
Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.
Maintain confidentiality by safeguarding ePHI and demonstrating HIPAA compliance to our patients.
Ensure that HIPAA privacy policies are clearly understood and followed.
Present a positive view of FRE to the community.
Protect company assets.
Support all co-workers and treat them with dignity and respect.
Support the team to reach common goals.
Will be able to think and act quickly and efficiently in emergencies.
May be scheduled to work at different locations as necessary, reporting to the location at beginning of the day.
May drive on company business.
Must have valid California driver’s license (required).
Comply with all FRE policies and procedures, including but not limited to workplace safety, reporting work-related injuries, Infection Control, and preventing potential safety risks for staff, clients, and others.
Punctual and regular attendance is an essential responsibility of each employee at FRE. Employees are expected to report to work as scheduled, on time, and prepared to start working. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure, or other absences from scheduled hours are disruptive and must be avoided.
Other duties as assigned.