Patient Services Representative - Overlake Issaquah Clinic (Per Diem)
About The Position
Welcome to a medical center where you're the center of attention. Overlake Medical Center and Clinics has a per diem opportunity for a Patient Services Representative to join our Urgent Care and Primary Care clinic in Issaquah! In this role, you will provide exceptional customer and front office services to patients. You will coordinate communications among staff, patients, and providers about patient check-in process. You will also collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff. Overlake is committed to providing ready access to a highly trained and compassionate medical team, who are consistent and comprehensive in coordination of care for all patients. Our group practice champions superior quality-of-care, superior outcomes, a superior patient experience, and work-life balance. We believe exceptional patient care comes naturally when our employees feel respected, valued and cared for too. These high standards and high expectations will give us the ability to recruit and retain the best healthcare teams in the region.
Requirements
- High school diploma or GED required.
- Demonstrated ability to provide exceptional customer service.
- Excellent telephone etiquette.
- Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
- Ability to multi-task, be organized and detail oriented.
- Demonstrated proficient computer keyboard skills.
- After October 18, 2021 all Washington state healthcare employees, contractors and volunteers will be required to provide proof of full COVID-19 immunization as a condition of employment. You must provide this proof before your first day of employment with Overlake. Please remember to bring your COVID-19 immunization card to your pre-hire health screening with our Employee Health team.
Nice To Haves
- Minimum 1 year of administrative experience in a medical facility preferred.
- Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
Responsibilities
- provide exceptional customer and front office services to patients
- coordinate communications among staff, patients, and providers about patient check-in process
- collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic)
- perform clerical, scheduling, and records activities in support of patients and staff
Benefits
- Medical insurance premiums as low as $0 per month.
- Many Overlake services covered at 100%.
- Tuition reimbursement up to $10,000 per year.
- Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
- Pre-tax and Roth after tax retirement savings plans.
- An expanded Employee Assistance Program.
- A caregiver support program to help with everything from childcare to eldercare.
- Free parking and Orca transit passes.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
