Patient Services Representative

My Community Dental Centers Inc.-posted 2 days ago
Part-time • Entry Level
Onsite • Ypsilanti, MI
101-250 employees
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At My Community Dental Centers, our mission centers around people. We build a passionate, mission-driven team dedicated to improving community health by providing quality dental care for all. We foster a supportive work environment where our Patient Service Representatives can grow and thrive, offering ample opportunities for mentorship, education, and career development. Founded in 2006, MCDC is committed to providing high-quality dental care to everyone, including those on Medicaid or without insurance across 28 centers in Michigan. If you're passionate about making a positive impact as a Patient Services Representative, we invite you to join our team! As a valued member of our team, our Patient Services Representatives (PSR) play an integral role in creating lasting impressions that promote a positive patient experience. The PSR role is essential in building a patient-centric culture that fosters loyalty and trust within the communities we serve.

  • Greet patients and visitors professionally in-person and over telephone.
  • Coordinate effective scheduling and confirmation of appointments.
  • Assist in the coordination of incoming and outgoing patient referrals.
  • Ensure patient chart accuracy and the collection of required documentation and consents.
  • Verify patient insurance and eligibility, and collect payments as required.
  • Notify providers of patient arrivals and assist in presenting pertinent patient information.
  • Assist patients with the check-in and check-out process.
  • Confirm all future appointments and assist in scheduling follow-up treatment.
  • Maintain financial records and perform daily and weekly deposits.
  • Ensure compliance with MCDC policies, as well as State, Federal, and other regulatory agencies.
  • Strong leadership, problem-solving and communication skills.
  • Ability to work with interruptions and to manage multiple priorities while meeting deadlines.
  • Ability to work unsupervised while maintaining a professional demeanor.
  • Computer skills i.e. Microsoft Word, Excel, Outlook, and Internet.
  • Ability to operate office equipment i.e. Calculator, fax, copier, scanner, credit card terminal, multiple phone lines.
  • High school graduate or equivalent. (Required)
  • Dental or customer service experience preferred.
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