Patient Services Representative

US Oncology, Inc.•Austin, TX

33d•Onsite

About The Position

The US Oncology Network is looking for a Patient Services Representative to join our team at Texas Oncology. This full-time position will support the Austin Midtown location (901 W 38th St #200 Austin, Texas 78705).This is a full-time Monday-Friday 8am-5pm position with no weekends, call, or major holidays. This position can be a level 1, 2, or Sr based on candidate experience. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. What does the Patient Services Representative do? Under direct supervision, performs general business office functions that may include some or all of the following: billing and claim submissions; charge capture and payment posting; insurance verification and eligibility; obtaining pre-authorization; counseling patients and families on insurance and payment issues; and account follow-up and payment resolution. As necessary, assists patients and families with obtaining community resources including, but not limited to, housing, transportation, and financial support. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Requirements

High School Diploma or equivalent required.
This position is entry level and requires 0-3 years of medical business office experience.
Minimum 3 to 5 years medical business office experience.
Minimum five years medical business office experience.

Responsibilities

Efficiently schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines.
Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
Meets with patients to schedule all future appointments, procedures, or other exams needed.
Utilizes dedicated program to triage and respond to all incoming scheduling calls timely and accurately.
Accuracy schedule appointments while multi-tasking in a fast-paced medical office.
Ensures all authorizations and referrals are obtained and attached to appointments correctly to avoid denials or delays in payment.
Maintains primary office scheduling template containing all physician meetings, satellite schedule, rounding and call coverage.
Arranges for patients to have financial counseling as needed.
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
Prepares correspondence, memos, forms, and other typing as requested by supervisor.
May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required. May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.
Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery, and scheduling procedure.