Patient Services Representative - Endocrinology Clinic of Minneapolis

Revo Health • Edina, MN

3d • Onsite

About The Position

The Patient Services Representative will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner. This is a full-time position working Monday-Friday 7:30am-4:30pm out of our Edina location. Endocrinology Clinic of Minneapolis is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. Essential Functions: Greets all patients that enter the clinic within a reasonable amount of time Obtains all demographic and billing information to assist in accurate and timely billing procedures Photocopies patients’ insurance cards, obtain signatures, perform registration protocol, and check patients in Answers phones within a reasonable amount of time Schedules appointments Reviews Provider’s schedules on a daily basis for days off and schedule flow Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information Fully participate and contribute to the patient centered health care Any and all other duties as assigned

Requirements

• High School diploma/GED or equivalent
• Customer service experience, telephone skills, and Windows computer skills
• Ability to:  Comply with company policies, procedures, practices, and business ethics guidelines. 
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.) 
• Demonstrate prompt and reliable attendance. 
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. 
• Prioritize workload effectively.
• Communicate respectfully and professionally in face-to-face, phone and email interactions.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.  

Nice To Haves

• Working knowledge of clinical front desk preferred

Responsibilities

• Greets all patients that enter the clinic within a reasonable amount of time
• Obtains all demographic and billing information to assist in accurate and timely billing procedures
• Photocopies patients’ insurance cards, obtain signatures, perform registration protocol, and check patients in
• Answers phones within a reasonable amount of time
• Schedules appointments
• Reviews Provider’s schedules on a daily basis for days off and schedule flow
• Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information
• Fully participate and contribute to the patient centered health care
• Any and all other duties as assigned

Benefits

• Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
• All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED