Patient Services Representative

St. Luke's Cataract & Laser Institute • Tarpon Springs, FL

44d • Remote

About The Position

The Patient Services Specialist is responsible for scheduling appointments and directing incoming calls for all office locations.

Requirements

• Ability to maintain the confidentiality of private information
• Ability to work in a high call volume environment
• Friendly demeanor and positive attitude
• Knowledge of medical terminology
• Ability to answer phones
• Basic computer skills
• Able to develop good customer relationships with a focus on achieving customer satisfaction
• High school diploma or GED
• Call center experience

Responsibilities

• Answer incoming calls from patients
• Schedule patient appointments for all St. Luke’s office locations
• Direct or redirect calls to appropriate departments
• Answer patient questions regarding St. Luke’s
• Address and record patient concerns in a professional manner
• Gather patient information required for appointments
• Participate in continuing education opportunities held at St. Luke’s
• Other duties as assigned by management

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED