Patient Services Representative | Troy Clinic | 3/4 Time

Gritman Medical Center • Moscow, ID

1d

About The Position

This position supports our clinic in Troy.

Requirements

• Work Experience: Experience working with computers.
• Knowledge, Skills, and Abilities: Basic office functions, excellent customer service, written and verbal communication, positive attitude, ability to work closely with others, critical thinking, flexibility, computer skills.

Nice To Haves

• Prior education and/or experience in a medical office.

Responsibilities

• Greet patients and visitors on the phone or in person with professionalism representing the Gritman Way
• Maintains a positive attitude works well with all staff and departments
• Monitor call queue and/or lobby for wait times or issues
• Protect patient rights by maintaining strict confidentiality
• Enters quality phone notes/patient cases Prepare end of day deposit reconciliation paperwork
• Maintains accurate and complete patient accounts
• Quality Data input of insurance information
• Appropriate scheduling of appointments
• Obtains appropriate information from patients for new and existing accounts
• Responsible for keeping the reception area clean
• Maintains a balanced cash drawer
• Consistently demonstrates AIDET
• Registers patients for the portal Performs opening and closing tasks
• Collects copays/outstanding balances
• Assists in the preparation of proper paperwork for appointment/chart prep
• Responds to simple face-to-face medical record requests from patients
• Reviews and researches patient concerns/complaints
• Works with Epic to problem solve workflow issues when a patient is having difficulty checking in.
• Manages patient appointment confirmation through Epic.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees