Patient Services Representative- SugarLand Women's Care

Gulf Coast•Sugar Land, TX

18h•$17 - $20•Onsite

About The Position

The Patient Services Representative greets, instructs and directs patients/visitors. Checks patients in/out efficiently and smoothly in a professional manner. Provides excellent customer service to both patients and office personnel.

Requirements

2+ years of experience in a clinical setting
Exceptional verbal and written communication skills
Excellent customer service orientation and phone skills
Ability to manage multiple projects and competing priorities in a fast-paced environment
Exceptional organizational skills
High School Graduate or GED

Nice To Haves

Bilingual Proficiency : Ability to speak a second language is highly preferred (specifically Spanish, Vietnamese, Arabic, or other foreign languages).

Responsibilities

Greet patients and visitors in a prompt, courteous and helpful manner.
Check in patients; verifies all demographic and insurance information with patients at time of check-in and update patient accounts if needed.
Assist new patients in completing all necessary paperwork
Collect all patient insurance information
Direct patients to Patient Financial Specialist (PFS) to update new insurance charges or to make financial agreements
Communicate with clinical staff regarding patient scheduling (i.e. late arrivals, canceled appointments, etc.)
Collect any co-pays, co-insurance, or patient balances indicated by the PFS on alert notes or as indicated on the patient account record.
Schedule patients return appointments.
Participate when necessary with other staff members to seek account resolution.
Batch and balance all monies and transactions entered in the system daily.
Completes all daily activity reports at the end of the scheduled shift.
Participates in educational and developmental activities.
Maintain patient flow
Follow HIPAA guidelines.
Other duties as required