Patient Services Representative - Catalyst Medical Clinic

Twin Cities Orthopedics•Watertown, MN

58d•Onsite

About The Position

The Patient Services Representative will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner. This is a part-time (0.4) position working two days a week 8:00 AM - 4:00 PM out of our Watertown and Chaska locations. Catalyst Medical Clinic is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Requirements

High School diploma/GED or equivalent
Customer service experience, telephone skills, and Windows computer skills
Comply with company policies, procedures, practices and business ethics guidelines.
Complete job required training.
Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance
Work in the clinic, office or surgery center during business hours
Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
Communicate and interact in a respectful and professional manner
Prioritize workload while being flexible to meet the expectations of the daily operations
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
Understand and execute a variety of instructions
Effectively operate equipment and communicate on and operate the phone system
Work independently with minimal supervision
Travel to other work locations, if required
Integrity - Do the right thing and take responsibility for what you do and say
Service - Consistently contribute to deliver an exceptional experience
Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
Teamwork - Be a part of the whole; support each other positively

Nice To Haves

Working knowledge of clinical front desk preferred

Responsibilities

Greets all patients that enter the clinic within a reasonable amount of time
Obtains all demographic and billing information to assist in accurate and timely billing procedures
Photocopies patients' insurance cards, obtain signatures, perform registration protocol, and check patients in
Answers phones within a reasonable amount of time
Schedules appointments
Reviews Provider's schedules on a daily basis for days off and schedule flow
Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information
Fully participate and contribute to the patient centered health care
Any and all other duties as assigned