Patient Services Rep Maternal Fetal Medicine

Corewell Health • Grand Rapids, MI

1d • Onsite

About The Position

As a Patient Services Representative with Corewell Health, you will play a vital role in delivering top-notch healthcare service to patients by providing registration, concierge, and clerical services. This role involves complex patient/customer problem solving, including high-level discernment when registering patients in treatment rooms. Key administrative functions include assisting with patient check-out, scheduling various appointments (patient, referrals, in-office procedures, surgeries, and tests), reviewing medical records for incoming referrals, maintaining and modifying provider templates, navigating external patient referral portals, and reconciling multi-department deposits. The representative is also responsible for obtaining and verifying insurance authorizations, assisting with retroactive insurance denials/appeals, and performing complex EMR/EHR scanning, Right Fax faxing, and uploading to EPIC. Additionally, the position involves assisting with training new team members using standard work and the ability to perform the role of a Patient Services Representative, Associate when necessary. Active participation in safety initiatives and timely completion of all position and unit safety-related competencies are also required.

Requirements

• High School Diploma or equivalent
• 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience.

Responsibilities

• Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
• Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multi-department deposit.
• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
• Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
• Assists with training new team members utilizing standard work.
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED