Patient Services Representative

Heart & Vascular Partners•Pueblo West, CO

About The Position

As a Patient Services Representative, you play a key role in creating a positive and efficient patient experience. You will welcome patients, complete the admissions and scheduling process, collect time of service payments, and ensure all information is accurately entered into the system. This position is responsible for managing patient registration, verifying insurance information, and facilitating accurate billing processes to support efficient healthcare delivery. Attention to detail and strong organizational skills are essential to maintain accurate patient records and handle sensitive information with confidentiality.

Requirements

1–2 years of experience in a medical office, admissions, or scheduling role.
Experience with EMR systems and Microsoft Office Suite.
Strong communication, organization, and multitasking skills.
Ability to work in a fast-paced environment and provide excellent customer service.
Ability to travel between practice sites as needed.
High school diploma or equivalent required; additional education in healthcare administration is a plus.
Excellent attention to detail and ability to manage confidential patient information.
Strong manual dexterity and proficiency in operating office equipment including fax machines.

Nice To Haves

1-2 years of experience in a clinical or specialty practice environment.
Familiarity with cardiology or diagnostic scheduling.
Experience managing high-volume phone systems and patient coordination.
Knowledge of QGenda, Amion, or similar scheduling tools.

Responsibilities

Create a welcoming and professional first impression for all patients and visitors.
Complete and audit patient intake forms, including demographics, medical history, insurance verification, and referral information.
Accurately enter and update patient data in the electronic medical record (EMR).
Collect time-of-service payments and reconcile daily transactions in accordance with office procedures.
Schedule, confirm, and reschedule patient appointments, follow-up testing, and provider referrals via telephone and in person.
Manage a high volume of inbound and outbound calls while maintaining accuracy and professionalism.
Support provider scheduling and patient coordination by monitoring in-baskets, queues, and follow-up tasks.
Compile and maintain patient records, reports, and correspondence as needed.
Collaborate with providers, clinical teams, and other office staff to ensure continuity of care and excellent patient service.
Maintain confidentiality and adhere to HIPAA and organizational standards.