Patient Services Representative

MWD Management, LLC dba • Cedar Park, TX

16h

About The Position

This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.

Requirements

• Minimum one-year experience in customer service, preferably in a related clinical environment
• High School diploma or equivalent
• Strong attention to detail and accuracy, professional attitude, reliable
• Ability to handle confidential and sensitive information
• Ability to communicate in an active multi-office environment
• Ability to efficiently operate all job-related office equipment
• Ability to follow or provide verbal and written instructions
• Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
• Basic to intermediate computer operation
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Specialty knowledge of systems relating to job function

Nice To Haves

• Associates degree or related healthcare certification, preferred

Responsibilities

• Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
• Answer telephone promptly and in a polite and professional manner
• Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases
• Balances cash sheet and cash drawer in accordance with established standards
• Operates a multi-line telephone console

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED