Patient Services Representative- Cayuga Addiction Recovery Services- Full Time- Days
About The Position
When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal. Centralus Health is central to wellness-for all of us. The PSR is the first point of contact for patients and assists them with registration processes. Responsibilities include patient interviews, collecting and verifying demographic, insurance and financial data, and accurately entering information into computer. The lead PSR works closely with the manager or supervisor and assists in the smooth operation of the department by coordinating workflow and assignments, training, and providing coverage as needed. Excellent interpersonal skills, communication skills, accurate typing skills, knowledge of office procedures, and ability to work independently required.
Requirements
- High school degree plus two years clerical experience required.
- Excellent interpersonal skills
- Communication skills
- Accurate typing skills
- Knowledge of office procedures
- Ability to work independently required.
Nice To Haves
- Previous healthcare experience and medical terminology preferred.
Responsibilities
- Greeting patients and caregivers on arrival in a welcoming and friendly manner.
- Providing support to patients, and their caregivers
- Properly identifying patients utilizing two identifiers, name and date of birth, and scanning copy of patient identification into database.
- Registering and pre-registering patients in database including collecting accurate demographic and insurance information, verifying insurance, and scanning copy of insurance card into database.
- Proper completion and explanation of all required registration forms.
- Proper filing of Imaging requisitions.
- Adherence to general admitting policies and procedures to include proper placement of patients on appropriate nursing unit in appropriate status per practitioner order, and proper transfer of patients per practitioner orders.
- Timely and accurate discharge of patients per practitioner order.
- Coverage of Switchboard during lunches, breaks and during the night shift (2300-0700)
- Follows proper procedures for deaths and autopsies to ensure timely handling of deceased patients.
- Collection of copays as required, following cash drawer process.
- Assist department supervisor in coordinating workflow and schedule.
- Assist with training and education.
- Provides coverage as needed.
- Flexibility in assuming other appropriate responsibilities and duties not noted above.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
