Patient Services Representative - CCP Mt. Lebanon

Pinnacle Health Systems • Pittsburgh, PA

34d • Onsite

About The Position

Are you passionate about helping kids be their best selves? UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Mt. Lebanon. Weekend availability required to support the hours of operation. Insurance experience preferred.

Requirements

• Completion of high school or equivalent.
• Act 31, Act 33, Act 34, Act 73.

Nice To Haves

• Experience with personal computer-based applications, various office equipment, and proficient typing skills preferred.
• Two years of experience in a medical, billing, fiscal, or customer service role preferred.
• Knowledge of medical terminology preferred.
• Prior experience with Medipac, Epic, or other health records systems preferred.

Responsibilities

• Patient Interaction: Greet patients, assist with check-in, collect copayments, and update information.
• Scheduling: Arrange follow-up appointments and connect patients to services.
• Support: Help patients navigate the healthcare system and provide clear instructions.
• Technology: Register patients in Biometrics and promote MyUPMC portal.
• Financial Advocacy: Educate patients on financial responsibilities and connect them to resources.
• Compliance: Verify insurance, obtain consent signatures, and follow HIPAA regulations.
• Admin Tasks: Handle phone calls, scan records, and perform office duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees