Patient Services Representative

Spectra Health•Grand Forks, ND

40d•Onsite

About The Position

The Patient Services Representative (PSR) - Level 1 promotes a high level of customer service and facilitates a caring, compassionate environment for patients. The PSR works to balance the needs of patients with the needs of the clinic. The PSR is responsible for greeting, the scheduling and registration of patients, and documenting accurate information for into Spectra's electronic medical record. The PSR position requires the ability to multitask while maintaining accuracy. The PSR will work to facilitate an efficient appointment process. The PSR - Level 1 reports directly to the Patient Access Manager.

Requirements

High school diploma or the equivalent.
Basic knowledge of Windows and Office applications.
Previous experience in customer service or hospitality.

Nice To Haves

Knowledge of medical terminology.
Experience working with refugee and transient populations.
Past clerical experience in a health or dental care setting.
Knowledge of EPIC electronic health record.

Responsibilities

Greet all patients, visitors, and co-workers in a professional, friendly, and respectful manner.
Schedule patient appointments.
Facilitate patient registration and the patient appointment process from check-in through check-out.
Verify and update patient demographics at the time of patient visits.
Keep complete and accurate records of patient information in the appropriate medical records system.
Verify current insurance and co-pay information with patients and/or other systems. Collecting co-payments, nominal fees, and balances due as applicable.
Communicate courteously and effectively on the phone and in person.
Obtain patient consent forms and appropriately document signatures on file.
Assist nursing and dental staff throughout the patient appointment process.
Answer the phone, transfer calls appropriately, and record accurate messages as needed.
Assist with the distribution of courier mail and faxes to appropriate persons.
Collect SpectraPlan information from patients and update patient records as needed.
Make reminder calls to patients for upcoming appointments.
Resolve registration issues in the medical records system as needed.
Work with interpreters as needed for patient appointments.
Support staffing as needed in both Spectra Health primary clinic locations (Grand Forks and Larimore North Dakota).
Contribute to organizational improvement activities by maintaining satisfactory performance on departmental key performance indicators (KPIs).
Perform other duties as assigned.