Patient Services Representative

Primary Health Care Center of Dade•Fort Oglethorpe, GA

10d

About The Position

Primary Health Care Centers is looking for a friendly, organized, and patient-focused Patient Services Representative to join our front office team. This role is the first point of contact for our patients and plays a key part in creating a welcoming and positive experience from the moment they walk through our doors. If you enjoy helping others, thrive in a fast-paced environment, and take pride in providing excellent customer service, we would love to have you on our team. What You’ll Do In this role, you will greet patients and visitors with a warm and professional attitude, ensuring each person feels valued and supported. You will manage incoming calls, schedule and reschedule appointments, and keep patient information accurate and up to date in our system. You will also collect payments, assist patients with basic billing questions, and help maintain a clean, organized, and welcoming front office environment. As part of your daily responsibilities, you will verify insurance information, check patients in through our EMR system, and ensure patient flow runs smoothly. This position also supports our medication assistance program by helping patients complete applications, coordinating provider signatures, and ensuring medications are properly documented, stored, and distributed. You will play an important role in maintaining compliance with HIPAA and organizational standards while participating in required trainings and supporting a patient-centered care environment. As part of our Front Office Team, you will be cross-trained in multiple areas and may rotate between clinics or assist with evening coverage as needed. What We’re Looking For We are seeking someone who is dependable, detail-oriented, and passionate about providing excellent service. The ideal candidate has strong communication skills, can multitask effectively, and remains calm and professional in a busy setting. Previous experience in a medical office or customer service role is preferred, along with basic computer skills and familiarity with EMR systems. Experience with insurance verification or medical terminology is a plus. What You Can Expect You will be part of a supportive team that values compassion, professionalism, and teamwork. Your role will directly impact the patient experience and contribute to the overall success of our clinics.

Requirements

Dependable
Detail-oriented
Passionate about providing excellent service
Strong communication skills
Multitask effectively
Remains calm and professional in a busy setting
Basic computer skills
Familiarity with EMR systems

Nice To Haves

Previous experience in a medical office or customer service role
Experience with insurance verification or medical terminology

Responsibilities

Greet patients and visitors with a warm and professional attitude
Manage incoming calls
Schedule and reschedule appointments
Keep patient information accurate and up to date
Collect payments
Assist patients with basic billing questions
Maintain a clean, organized, and welcoming front office environment
Verify insurance information
Check patients in through our EMR system
Ensure patient flow runs smoothly
Support medication assistance program
Maintain compliance with HIPAA and organizational standards
Participate in required trainings
Support a patient-centered care environment
Cross-trained in multiple areas and may rotate between clinics or assist with evening coverage as needed