Medical Office Front Desk
About The Position
Capital Area Pediatrics offers accessible, comprehensive pediatric care to families at five practice locations throughout Northern Virginia. For both sickness and health, generations of families have chosen Capital Area Pediatrics to provide outstanding care and an exceptional patient experience. We are currently hiring a Patient Services Representative to provide administrative support at our Ashburn location. The schedule for this position is: Tuesday: 5:00PM-8:30PM Friday: 1:00PM-5:00PM Saturday: 8:30AM-12:4PM There may be opportunities for additional hours, but those listed above are required. Please note that all new hires are required to attend New Hire Orientation.New Hire Orientation for this position mandatory, and is 9:00AM-4:30PM the first week of employment.
Requirements
- Ability to employ active listening and remain solutions-oriented in interactions with patients, families and members of the health care team.
- Ability to learn and retain new computer skills to support business needs.
- Fundamental knowledge of computer systems including Microsoft Office.
- Fundamental knowledge of HIPPA compliance.
- Excellent oral and written communication skills.
- Ability to take direction and complete tasks as assigned.
- Demonstrate initiative and a problem-solving mentality.
- Ability to conduct calls using professional phone etiquette.
- Ability to maintain confidentiality.
- Demonstrate deductive reasoning skills.
- At least one (1) year of experience supporting a medical/healthcare office front desk.
- High school diploma or equivalent required.
Nice To Haves
- Electronic Medical Record experience – Athena is a plus!
Responsibilities
- Serve as the first point of contact for patients and visitors.
- Perform administrative duties in support of the patient experience.
- Serve as liaison between patients and the clinical staff and will work toward ensuring efficiency and excellent customer service.
- Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients.
- Collect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient's account.
- Make outbound outreach calls to our patients/families to improve the population health of community, that patients are on schedule with their vaccinations, well-check/milestone appointments, and chronic condition care management.
- Receives inbound calls, emails and text communications to schedule appointments (for patients checking in/out) using our electronic medical record (Athena).
- General administrative and other duties, as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
