Patient Services Representative - DDCI | Irregular-Part Time, Day Shift

Phelps Health

2d•Onsite

About The Position

Phelps Health is a 2000-employee-strong hospital and healthcare system serving the heart of small-town Missouri. No matter where you start with us, we’re committed to taking our team to the top. If you’re ready for the challenge of providing life-saving care or supporting those who do, read on to find your fit in the Phelps Health family. General Summary The DDCI Patient Service Representative is responsible for patient flow in a timely manner.

Requirements

High school diploma or equivalent required.
Close mental and visual attention required for sustained periods of time.
Frequently works under stressful conditions due to demands of customers.
Must be able to transport self throughout facility.
Standing, walking, sitting, carrying/lifting (up to 10 lbs.), turning, carrying, pushing, pulling and stooping.

Nice To Haves

Preference for graduate of an accredited medical receptionist or similar program, or two years in a health care setting will be considered.
Two years medical clerical experience in an office setting with word processing/personal computing skills preferred.
Medical insurance experience preferred.

Responsibilities

Greets patients warmly and respectfully in a professional manner.
Assisting patients with any needs.
Registers patients by obtaining complete demographic information, insurance information.
Enters information accurately into the system with minimal errors.
Collecting co-pays.
Answers telephone promptly, triages patient calls.
Communicating patient care/needs with clinics.
Incoming Referrals, gathering all records/films/orders needed for appoints.
Scanning documents in patient charts.
Organizing patient appointments.
Tracking/Obtaining authorizations when needed.
Work as a team in completing work queues in EPIC.
Fixing identified errors.
Completing all given tasks within a timely manner.