Patient Services Representative (FT; 40hrs/wk) - Temple Physicians Inc, Rockledge

Temple University Health System • Philadelphia, PA

4h • Onsite

About The Position

The Patient Services Representative is responsible for completing preregistration, re-registration, and re-verification processes according to department procedures, utilizing identified technology and appropriate registration/billing systems. A key part of the role involves accurately identifying, verifying, and documenting insurance coverage for scheduled services using electronic and manual sources. Daily communication with patients/caregivers, schedulers, and insurance companies via telephone is required to obtain accurate demographic, insurance, referring provider, and patient liability information. The representative also performs all front desk functions, handles scheduling, answers phones, and greets patients and family members in a welcoming manner. This position demands a calm, rational demeanor, effective job performance, and the ability to multitask in hectic, high-pressured, and emotionally charged situations, with customer service being a critical component of all duties.

Requirements

• High School Diploma or Equivalent
• 2 years experience in a secretarial or clerical/general office position
• 1 year experience in a healthcare setting

Responsibilities

• Complete the preregistration, re-registration and/or re-verification processes following department procedures using identified technology and appropriate registration/billing systems
• Accurately identity, verify, and document insurance coverage for scheduled services utilizing all available electronic and manual sources
• Communicate daily with patients/caregivers, schedulers and insurance companies via telephone in order to obtain accurate demographic, insurance, referring provider and patient liability information
• Perform all front desk functions
• Handle all scheduling functions
• Answer phones
• Greet patients and family members in a warm and welcoming manner
• Work as part of a team to provide a good patient experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees