Patient Services Representative, Primary Care

MIT • Cambridge, MA

2d

About The Position

PATIENT SERVICES REPRESENTATIVE (PSR), MIT Health , will be responsible for patient flow and appointment scheduling. This highly visible position has extensive patient contact — both in person and by telephone. PSRs are responsible for front desk tasks, including check-in, collecting copays, and obtaining accurate insurance eligibility information. The role is also responsible for administrative tasks, including phone calls, data entry, insurance reviews, filing, and scheduling appointments and procedures to coordinate within and across providers, service areas, and healthcare facilities. The role interacts with internal and external stakeholders by effectively communicating with referral providers and practices to facilitate management of complex patient issues. PSRs also provide positive and effective customer service that supports departmental operations.

Requirements

• High school diploma or equivalent
• a minimum of two years of previous experience such as customer service or administrative role
• ability to perform multiple tasks simultaneously
• communicate with patients, clinicians, and other professional staff in pleasant, calming, and diplomatic manner

Nice To Haves

• Experience in a health care setting

Responsibilities

• patient flow
• appointment scheduling
• front desk tasks
• check-in
• collecting copays
• obtaining accurate insurance eligibility information
• phone calls
• data entry
• insurance reviews
• filing
• scheduling appointments and procedures
• communicate with referral providers and practices to facilitate management of complex patient issues
• provide positive and effective customer service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees